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Quality Metrics
Project PASS PMP
1. Purpose
The purpose of this document is to define quantitative and qualitative measures used to evaluate how well the Project PASS PMP platform delivers value, maintains accuracy, and supports continuous improvement.
These metrics ensure quality is measurable, traceable, and actionable — providing early indicators of success or deviation.
2. Alignment with PMI Standards
This document supports the Plan Quality Management and Control Quality processes in PMBOK 6 and aligns with ECO 2021 Domain 2 (Process) and Domain 3 (Business Environment).
Each metric is mapped to the responsible role, reporting frequency, and improvement loop established in the Quality Management Plan (40) and Continuous Improvement Plan (44).
3. Key Performance Metrics
| Metric | Description | Target | Frequency | Owner | Data Source |
|---|---|---|---|---|---|
| Accuracy Rate | Percentage of content verified against PMI standards and glossary definitions. | 100 % validated content | Monthly | Writers Room / SME Reviewer | Peer Review Logs & Glossary |
| Readability Score | Measures clarity and learning accessibility using the Flesch Reading Ease formula. | 60–70 (readable) | Quarterly | Editors / QA Lead | Automated Readability Tool |
| Accessibility Compliance | Degree of conformance to WCAG 2.1 AA standards (headers, alt text, semantic links). | 100 % of new pages compliant | Quarterly | Technical QA / Web Lead | Accessibility Checker |
| Engagement Duration | Average time learners spend per lesson page. | > 2 minutes | Monthly | Learning Analyst | Google Analytics |
| Link Integrity | Ratio of valid internal/external links to total links tested. | 0 broken links | Weekly | Technical QA | YAML Linter / Link Sweep |
| Revision Turnaround | Average time from defect discovery to correction. | ≤ 7 days | Continuous | Project Manager | Change Register |
| Defect Density | Number of errors per 1000 content lines or links tested. | < 1 defect per 1000 units | Weekly | QA Engineer | Audit Reports |
| Learner Satisfaction Index | Combined score from post-module surveys and feedback. | ≥ 90 % positive responses | Quarterly | Learning Analyst | Feedback Surveys |
| Process Compliance Rate | Adherence to approved templates and Writers Room policies. | ≥ 98 % | Monthly | Writers Room Lead | YAML Lint Results |
4. Metric Categories
Product Quality Metrics
Measure what is delivered.
- Accuracy Rate
- Readability Score
- Accessibility Compliance
- Link Integrity
Process Quality Metrics
Measure how work is done.
- Process Compliance Rate
- Revision Turnaround
- Defect Density
Customer / Learner Metrics
Measure perceived value.
- Engagement Duration
- Learner Satisfaction Index
Each metric informs the Continuous Improvement Plan by identifying trends and highlighting areas needing refinement.
5. Measurement and Analysis
- Collect Data — Automated scripts and analytics dashboards gather raw data weekly.
- Validate Data — QA Lead verifies sample accuracy and removes anomalies.
- Analyze Trends — Metrics compared against baselines from prior cycles.
- Report Findings — Results summarized in the Quality Reports (43) file.
- Trigger Actions — If thresholds are not met, a corrective action or improvement request is logged in the Change Register.
6. Reporting Integration
- Metrics flow into Quality Reports (43) for transparency and audit tracking.
- Major deviations automatically generate a Corrective Action Request per the Quality Management Plan (40).
- Trends are reviewed quarterly during retrospectives to feed the Continuous Improvement Plan (44).
7. Metric Visualization Example
Quarterly Quality Dashboard Snapshot (Example)
Accuracy Rate..................... ████████████████ 100 %
Accessibility Compliance.......... ██████████████░ 92 %
Learner Satisfaction Index........ ███████████████░ 95 %
Defect Density.................... ███████░░░░░░░░ 0.8 / 1000 lines
Visual dashboards are generated automatically through the site’s analytics integration and attached to 43-quality-reports.md.
8. Corrective Action Thresholds
| Metric | Warning Level | Critical Level | Required Action |
|---|---|---|---|
| Accuracy Rate | < 98 % | < 95 % | Trigger SME review and content re-audit. |
| Readability Score | < 60 | < 50 | Rewrite sections to simplify language. |
| Accessibility Compliance | < 95 % | < 90 % | Perform accessibility re-test; update templates. |
| Learner Satisfaction Index | < 85 % | < 75 % | Conduct survey analysis and curriculum adjustment. |
| Process Compliance Rate | < 95 % | < 90 % | Re-train authors and audit policy adherence. |
9. Roles & Responsibilities
| Role | Responsibility |
|---|---|
| Project Manager | Reviews metric summaries and authorizes corrective actions. |
| QA Lead / Technical QA | Owns metric collection scripts and report generation. |
| Writers Room Lead | Monitors process compliance and implements training. |
| Learning Analyst | Interprets learner behavior and feedback for ECO Domain 3. |
| SMEs / Reviewers | Validate accuracy and terminology alignment. |
10. Continuous Improvement Linkage
Each metric’s result feeds the PDCA loop defined in the Continuous Improvement Plan (44):
- Plan: Analyze metrics → identify gaps.
- Do: Implement improvement actions.
- Check: Measure post-implementation results.
- Act: Standardize successful changes in policy and templates.
11. Approval
| Name | Role | Signature | Date |
|---|---|---|---|
| JASYTI | Project Manager / Sponsor | ||
| Writers Room Lead | QA Authority | ||
| Technical QA | Metrics Validator |